Using Safari & Cookies with our website

To book tickets online, we use Cookies to keep track of your shopping basket while you progress around our site. These cookies don’t collect personal information and aren’t used for advertising.

We can’t set Cookies on your browser so we can’t go any further with your booking right now.

Using an Apple Device?

Our top tip: use an ‘incognito’ or private browsing window and you should be able to login/purchase successfully!

Sometimes Apple Device users can encounter issues.

If you are using an iPhone or iPad, you can try these steps:

  • Refresh this page and try again
  • If that doesn’t work, try navigating to this page using a Private Browsing Window on Safari and completing your booking there. That should enable Cookies to work, but as soon as you close your tab they will automatically be deleted. For instructions on how to browse in Private Browsing, click here.
  • Failing that, you can try going to Settings > Safari and ensure that:
    • The setting named ‘Prevent Cross Site Tracking’ is toggled to the left (off)
    • The setting named ‘Block All Cookies’ is toggled to the left (off)
    • Once you have finished, you can change these settings back to how they were before

If you are using the Safari browser on a Mac, you can try these steps:

  • Refresh this page and try again
  • If that doesn’t work, try navigating to this page using a Private Browsing Window on Safari and completing your booking there. That should enable Cookies to work, but as soon as you close your window they will automatically be deleted. For instructions on how to browse in Private Browsing, click here.
  • Failing that, you can try going to Safari > Preferences > Privacy and ensure that:
    • The setting named ‘Prevent Cross Site Tracking’ is not ticked
    • The setting named ‘Block All Cookies’ is not ticked
    • Once you have finished, you can change these settings back to how they were before

Using a different browser?

Please make sure that your browser is not set to block either ‘third party’ or ‘all’ cookies.

A cookie isn’t a computer programme, can’t read files on your computer, can’t carry viruses and can’t install malware onto your computer.

HOW TO CHANGE YOUR SAFARI COOKIE SETTINGS:
If you are not sure how to change the cookie settings in your Safari browser or on your iOS device,
download our very hand Cookies Guide
on how to set the required settings.
(Other browsers below)
(Our thanks go to Chichester Festival Theatre for this)

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.aboutcookies.org or www.allaboutcookies.org.

Our use of cookies:

At Bath Box Office we use essential cookies to keep track of what you have in your basket, process transactions and to remember you when you return to our site. We also use non-essential cookies to track how you use our site for analytical purposes and to monitor digital advertising.

If you do not wish to enable cookies, you will still be able to browse the site but you will not be able to login or purchase tickets.

The information below lets you know what cookies this site uses and what they are.

Spektrix
Spektrix is the booking platform we use to sell tickets. To purchase tickets through our website you need to have third party cookies enabled. If you do not you will not be able to complete your purchase. Spektrix cookies allow you to login, add multiple items to a shopping cart before purchasing tickets, merchandise and making donations. If you are struggling to progress beyond selecting tickets you will need to check your settings are enabled to accept cookies from third parties. To do this follow the relevant link for your internet browser/device:
Safari
Chrome
iPad / iPhone Cookie settings
Android
Microsoft Edge
Internet Explorer
Firefox

Cookies used by Spektrix:
ASP.NET_SessionId, .ASPXAUTH, SpektrixClientName, CookieDetection, SpektrixLastContact, ReturningCustomerCookie