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Livestream & On Demand FAQ

How to buy:

To purchase streamed content you will need be logged in to your Bath Box Office account, you can check your login here.

To register for a Bath Box Office account and purchase a livestream ticket, click here.

If you can't remember your password, please reset here.

Once logged in you can find the event you wish to watch/purchase.

Please keep an eye on your junk/spam folders and add [email protected] to your safe senders list.

NOTE: it may take up to five minutes for the system to register that you have purchased livestream/on-demand content. 

My login won't work:

Video pages require a user to be logged in to their Bath Box Office account and to have purchased the video under their own account.

If you have an account and cannot log in, please request to reset your password using the password reset option here.

This will send you an email and gives you two options to set a new password (these are valid for 12 hours)

  • A link to follow so you can create a new password or
  • A temporary password and instructions on where to put this

Both options will allow you to reset/create a password.

Don't forget to check that pesky spam/junk folder if you can't find the email 

How to watch livestreamed:

You can watch on any device with an internet connection and browser. Find out information about best browsers to use here.

Go to the relevant Event Page on our website.

When the content is available, click on the Stream Now button and login as prompted.

You will then see the video dashboard which will include the purchased video which you can watch from here.

 

NOTE: it may take up to five minutes for the system to register that you have purchased livestream/on-demand content if you have just purchased and wish to watch straight away.

No picture?

If you can hear the music but cannot see the picture, please follow the guidelines below for 'clearing your internet browser cache'.

Troubleshooting on your web browser:

You may need to clear your internet browser's cache if the video screen does not load but you are logged in. 
Details on how to do this online here

How to watch on my TV?

You can plug your laptop or mobile device into your TV using an HDMI cable (recommended)

You can use Chromecast mirroring - Online Support Page Here

You can mirror or Airplay from your iOS device’s browser - Online Support Page Here

How do I watch on my Smart TV? 

You will need to have already paid and set up an account via the link above on your computer/phone/iPad first

PLEASE NOTE - We cannot guarantee the compatibility with all smart TV browsers as they can vary hugely, dependant on manufacturer and quality of browser app. 

  • Smart TV or Firestick - via the internet browser app visit (originaltheatreonline.com/login) into the browser, then enter the details you have been given above.
  • The email address you have signed up with
  • Password

My payment won’t go through.

Please make sure you have filled in all the information boxes and make sure you have selected and completed the method of payment you wish to use.

If you have made a mistake you do need to refresh the page or try on a new browser.

If you are still having issues, contact us at [email protected] / 01225 463362

Can I watch the show outside of the UK?

Yes, all shows can be watched worldwide. 

I still have questions or issues.

Contact us at [email protected]

Contact us on 01225 463362

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