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Terms & Conditions

Conditions of Sale

  • All tickets are non-refundable.
  • A £1.50 Transaction Fee applies to each order
  • Other Booking/Service Fees* (also displayed as commission (cmsn)) may apply per ticket or per order at the request of the Promoter.
  • Tickets may be returned to the box office to be re-sold. We can only offer this service if an event is sold out and is at the discretion of Bath Box Office. Please note any transaction, booking or postage fees are always non-refundable. If we successfully re-sell your ticket, an admin fee of £2 per ticket will be charged. This service may not be available for certain events.
  • The Management/Promoter reserves the right to change artists or programme or in unfortunate circumstances cancel events without notice.
  • Material Alteration. If material changes are made to the Event, for example a change of the venue or (for non multi-day events) the headline act, or other changes which in our reasonable opinion materially alter the Event, the original tickets that you have purchased will remain valid for the revised event unless otherwise advised. If your refund request is accepted, and the Event Organiser enables and authorises refunds, you will receive a corresponding refund for your tickets (but not booking and/or handling fees). For the avoidance of doubt, curtailment due to adverse weather conditions; changes of line-up, supporting acts or non-headliners; changes to artist or stage personnel; or cancellation or abandonment of an Event where the majority of the scheduled performances take place will not be deemed to constitute a Material Alteration.
  • Each Promoter can have a different cancellation/rescheduling policy.
  • If an event is cancelled or rescheduled and a refund offered by the Promoter, any Transaction, Booking/Service/cmsn or Postage Fees are always non-refundable as the service has already been provided.
  • Admission to an event is at all times subject to any terms, conditions or rules of the Promoter and the Venue operator. You must also adhere to the Promoter or Venue operator’s specific terms of entry and protocols surrounding Covid-19 – this could be, but is not limited to, an obligation to  provide negative lateral flow tests or provide vaccination certificates or other guidance recommended by Local or National Government. If you do not comply with any Promoter or Venue terms, conditions or rules then the Promoter or Venue operator may refuse admission or require you or other ticket holders to leave the venue and you will not be entitled to a refund.
  • By purchasing tickets you are entering into an agreement with the Promoter and the Venue operator of the event.
  • If an error is made in the price of Tickets ordered by you, you will be notified by us as soon as possible and we will give you the option to either (a) reconfirm your Ticket order at the correct price; or (b) cancel your Ticket order and receive a full refund from us.
  • Bath Box Office act as the Data Processor on behalf of the event organisers / Promoters and will pass on necessary information to them in accordance with their instructions and to complete the transaction.
  • Tickets may be exchanged to a different production put on by the same Promoter (subject to the terms of the Promoter and the Event), this is subject to availability and at the discretion of Bath Box Office. Any difference in price will be charged, if the tickets are cheaper any difference will be lost.
  • Each event has a separate concessions policy. Please consult the ticket types on the screen when booking or speak to a member of Box Office staff. You will need to provide proof of your concessionary status. Under 18’s must always be accompanied by someone over the age of 18 unless stated otherwise.
  • Offers are subject to availability, cannot be used in conjunction with any other discount and do not apply to tickets already booked. Eligibility for discounts and offers must be selected at the time of sale, tickets may not be amended once payment has been taken. Discounts cannot be applied retrospectively.
  • Latecomers may be asked to wait for a suitable break in the event before being admitted, or may not be admitted.
  • In the event of an Event being cancelled, postponed or rescheduled, we will do our best to inform all purchasers using the contact details provided when the order was made. However, it is the responsibility of the purchaser to check whether the Event is going ahead at the scheduled date, time and venue. We cannot be held liable for any expenses you may incur in respect of travel, accommodation, or otherwise arising from changes to an Event.
  • Some events carry a no-readmission policy.
  • It is the responsibility of the purchaser to check whether the Event is going ahead at the scheduled date, time and venue. 
  • Lost, stolen or undelivered tickets for general admission/unreserved areas and festivals cannot be replaced or money refunded.
  • We cannot be held responsible for tickets purchased from other sources.
  • Resale or attempted resale at a price higher than face value is grounds for cancellation without notice or refund.
  • Account Credit can be redeemed against all events sold by Bath Box Office. Cannot be redeemed for cash alternative.
  • Any Membership/Subscription or Donation is non-refundable.
  • Conditions of each Venue will also apply.
  • *Bath Forum events include a £1 Venue Levy (exclusions apply)

Ticket Refund Protection from Secure My Booking*

  • Ticket refund protection from Secure My Booking allows you to recover 100% of the paid ticket price + any per ticket and per order fees.
  • The Secure My Booking fee is always non-refundable
  • Refund requests should be submitted online within sixty (60) days of the Event. 
  • View the Terms and Conditions of this Secure My Booking Ticket Refund Protection HERE
  • Please do not contact Bath Box Office if you wish to make a claim, all claims online at
  • You must purchase a ticket refund protection for EVERY ticket being booked, for EVERY event you book for, to be covered for that event. 
  • *Not available on all events.

Website Terms and Conditions 

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Bath Box Office’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website. The term 'Bath Box Office’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is 1a The Forum Buildings, St James Parade, Bath, BA1 1UG. The Forum Bath is owned by Bath Christian Trust (a charity registered by guarantee, registered charity number 1085602). The term ‘you’ refers to the user or viewer of our website.

  • The use of this website is subject to the following terms of use:
    The content of the pages of this website is for your general information and use only. It is subject to change without notice. This website uses cookies to monitor browsing preferences. If you do allow cookies and supply any of the following information: name and contact information including email address, demographic information such as postcode, preferences and interests, other information relevant to customer surveys and/or offers. It may be used or stored by us for use only by us or any third parties listed herein or which are named separately in our Privacy & Cookies Policy (available on this website). 
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  • From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.