Terms and Conditions

• All tickets are non-refundable.
• A £1.50 Transaction Fee applies to each order (subject to change)
• Other Booking/Service Fees* (also displayed as commission (cmsn)) may apply per ticket or per order at the request of the Promoter.
• Resale or attempted resale at a price higher than the face value is grounds for cancellation without notice or refund.
• Tickets may be returned to the box office to be re-sold. We can only offer this service if an event is sold out and is at the discretion of Bath Box Office. Please note any transaction, booking or postage fees are always non-refundable. If we successfully re-sell your ticket, an admin fee of £2 per ticket will be charged. This service may not be available for certain events.
• The Management/Promoter reserves the right to change artists or programme or in unfortunate circumstances cancel events without notice.
• Each Promoter can have a different cancellation/rescheduling policy.
• If an event is cancelled or rescheduled and a refund offered by the Promoter, any Transaction, Booking/Service/cmsn or Postage Fees are always non-refundable as the service has already been provided.
• If an event is cancelled, rescheduled, postponed or materially altered, we will use reasonable endeavours, using the contact details provided when the order was made, to notify you once we have received the relevant information and authorisation from the Promoter of the event. However, we cannot guarantee that you will be informed of such cancellation, rescheduling or alteration before the date of the event. It is your responsibility to ascertain whether an event has been cancelled, rescheduled or altered and the date and time of any rescheduled event. We cannot be held liable for any expenses you may incur in respect of travel, accommodation, or otherwise arising from changes to an Event.
• Material Alteration. If material changes are made to the Event, the original tickets that you have purchased will remain valid for the revised event unless otherwise advised. For the purposes of this Purchase Policy, a “material alteration” is a change (other than a rescheduling) which, in our and the relevant Promoter’s reasonable opinion, makes the event materially different to the event that purchasers of Tickets, taken generally, could reasonably expect. In particular, please note that the following are not deemed to be “material alterations”: the use of understudies in theatre performances; adverse weather conditions; changes of any supporting act; changes to individual members of a band; changes to the line-up of any multi-performer event (such as a festival); curtailment of the event where the majority of an event is performed in full; and delays to the starting of the performance of an event.
• Ticket limits can apply on an Event by Event basis. Tickets that exceed a limit can be cancelled without notice.
• Admission to an event is at all times subject to any terms, conditions or rules of the Promoter and the Venue operator. You must also adhere to the Promoter or Venue operator’s specific terms of entry and protocols surrounding Covid-19 – this could be, but is not limited to, an obligation to provide negative lateral flow tests or provide vaccination certificates or other guidance recommended by Local or National Government. If you do not comply with any Promoter or Venue terms, conditions or rules then the Promoter or Venue operator may refuse admission or require you or other ticket holders to leave the venue and you will not be entitled to a refund.
• By purchasing tickets you are entering into an agreement with the Promoter and the Venue operator of the event.
• If an error is made in the price of Tickets ordered by you, you will be notified by us as soon as possible and we will give you the option to either (a) reconfirm your Ticket order at the correct price; or (b) cancel your Ticket order and receive a full refund from us.
• Bath Box Office act as the Data Processor on behalf of the event organisers / Promoters and will pass on necessary information to them in accordance with their instructions and to complete the transaction.
• Tickets may be exchanged to a different production put on by the same Promoter (subject to the terms of the Promoter and the Event), this is subject to availability and at the discretion of Bath Box Office. Any difference in price will be charged, if the tickets are cheaper any difference will be lost.
• Each event has a separate concessions policy. Please consult the ticket types on the screen when booking or speak to a member of Box Office staff. You will need to provide proof of your concessionary status. Under 18’s must always be accompanied by someone over the age of 18 unless stated otherwise.
• Offers are subject to availability, cannot be used in conjunction with any other discount and do not apply to tickets already booked. Eligibility for discounts and offers must be selected at the time of sale, tickets may not be amended once payment has been taken. Discounts cannot be applied retrospectively.
• Latecomers may be asked to wait for a suitable break in the event before being admitted, or may not be admitted.
• Some events carry a no-readmission policy.
• Lost, stolen or undelivered tickets for general admission/unreserved areas and festivals cannot be replaced or money refunded.
• We cannot be held responsible for tickets purchased from other sources.
• Resale or attempted resale at a price higher than face value is grounds for cancellation without notice or refund.
• Account Credit can be redeemed against all events sold by Bath Box Office. Cannot be redeemed for cash alternative.
• Any Membership/Subscription or Donation is non-refundable.
• Conditions of each Venue will also apply.
• *Bath Forum events include a £1 Venue Levy (exclusions apply)
• Additional Terms Apply for Robbie Williams @ The Royal Crescent - view here

• Ticket refund protection from Secure My Booking allows you to recover 100% of the paid ticket price + any per ticket and per order fees.
• The Secure My Booking fee is always non-refundable
• Refund requests should be submitted online within sixty (60) days of the Event.
• View the Terms and Conditions of this Secure My Booking Ticket Refund Protection HERE
• Please do not contact Bath Box Office if you wish to make a claim, all claims online HERE
• You must purchase a ticket refund protection for EVERY ticket being booked, for EVERY event you book for, to be covered for that event. 

*Not available on all events.